Compare Plans
It's not a one-size-fits-all world
| Features | Elevate Basic | Elevate Pro | Elevate Enterprise |
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| Mix & Match |  |
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| Free Device | |
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| Number of concurrent endpoints | 1 phone plus apps | 5 | 5 |
| Mobile App | |
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| Desktop app | |
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| Unlimited calling | |
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| Auto Attendant | |
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| Call Pickup | |
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| Caller ID | |
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| Hunt Groups with Agent Log in/out | |
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| Call transfer, Call Hold, 3-way calling, Music on hold | |
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| Paging | |
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| Call park/Pickup | |
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| Intercom | |
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| SPAM Call blocking/tagging | |
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| 911 admin notification | |
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| Voicemail | |
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| Voicemail transcription | |
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| Call recording | |
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| Web fax | |
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Collaboration
| Features | Elevate Basic | Elevate Pro | Elevate Enterprise |
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| Presence detection | |
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| 2-Way presence sync | |
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| 1 on 1 and group messaging | |
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| Business SMS (Individual and Company) | |
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| File backup, sync and share *amounts may vary based on when and how the license was purchased |
5 GB/user | 50 GB/user | 200 GB/user |
| Exchange Mailbox | |
Video Meetings and Conferencing
| Features | Elevate Basic | Elevate Pro | Elevate Enterprise |
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| HD video conferencing | 4 participants | 100 participants | 200 participants |
| HD audio conferencing | 200 participants | 200 participants | 200 participants |
| Dial in numbers | Local | International | International |
| Elevate Rooms | |
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| Screen sharing | |
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| Compact Mode | |
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| Unlimited recordings | |
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| Screen annotation | |
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| Transcripts & meeting insights | |
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| Calendar Sync | |
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| In Meeting Chat | |
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| In Meeting Notes | |
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| End to end encryption | |
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| Meeting Security (Passwords, lock, attendees permission controls) | |
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Elevate Envision Analytics
| Features | Elevate Basic | Elevate Pro | Elevate Enterprise |
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| QoS Dashboard | |
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| Call History | |
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| Wallboards | |
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| Detailed contact center analytics | |
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Elevate Extend Integrations
| Features | Elevate Basic | Elevate Pro | Elevate Enterprise |
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| Active Directory | |
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| MS Teams Calling | |||
| Chrome (click to call), G Suite, Outlook, Slack (meeting integration), Oulook/Office 365 meetings integration), Generic CRM screen pop | |
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| Sugar CRM, Zoho CRM, Zendesk | |
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| Salesforce, ServiceNow, NetSuite, MS Dynamics | |
Advanced Hunt Groups
| Features | Elevate Basic | Elevate Pro | Elevate Enterprise |
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| Agent Log in and Log out | |
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| Call queuing, Configuration Wrap up time, Configurable agent removal from the queue, Greetings Management | |
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| Smart Greetings and additional call recording storage | |
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| Scheduled and Graphical Reports | |
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| Supervisor functions (Monitor, Whisper, Barge) | |
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