• Home
  • Contact Center Training Videos

Contact Center

Receiving a Call

Call Functionality

Ending a Call

Agent Status

Working Hours

User Interface (UI)

Email Functionality

Chat Functionality

Skill-sets

 

Dialing Out

Classify

Chat

Queues

PhoneBook

New Queue Requests

Agents

Bulletins

  • Cisco Meraki
  • VMWare
  • Dell Emc
  • Commvault
  • Webroot
  • Intuit
  • Threat Locker
  • Zerto
  • Miscrosoft Hyper V
  • Amazon Web Services
  • Micorsoft Azure
  • Nutanix
  • Symantec
  • Western Digital
  • Seagate
  • Supermicro